DRAINAGE EXPERTS : TERMS & CONDITIONS 



The contents of our Website/Websites are owned by or licensed to us and are operated by Drainage Experts  and protected by copyright. The includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of part or all of the Website is prohibited other than in accordance with this Notice. By using, visiting this Website you the user accept to comply with and be bound by our terms and conditions in full. 

If you do not agree to these terms in full you are not permitted to use the website and must leave the site immediately.

The term Drainage Experts   or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

By entering our website / or using our services you agree to all Drainage Experts  T&C as set out on this page.

You should satisfy yourself that your private or company systems and resources work as expected to use our Website & browse its content,  Drainage Experts  are not responsible for any technical or other issues that may arise if you download software or upgrade your browser software to enhance your usage of our Website/Websites.

You must not deliberately distribute software viruses (or other such harmful software), unsolicited email, nor gain (or attempt to gain) unauthorised access into any part of this website by any means.

You acknowledge that the information and material contained on our website may not be error free and may contain defects and we expressly exclude our liability for any such inaccuracies or errors to the fullest permitted by law. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 

You will rely on your own judgement to ensure that the information and material contained on the Website and any output from them are suited to your needs and purposes and meet your specific requirements.

You may not do any of the following without Drainage Experts  written permission from us:

remove the copyright or trade mark notice(s) from any copies of content downloaded from the website;

create a database in electronic or structured manual form by systematically downloading and storing all or any of the content;

impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications; or

damage, interfere with or disrupt access to our Websites or do anything, which may interrupt or impair their functionality.

Drainage experts retain the right to prevent you from accessing areas of the Website, without prejudice to any of our accrued rights, where we in our sole discretion consider it right to do so or consider you are contravening our acceptable use policy or Terms of Use.

The content of the pages of this website is for your general information and use only and is subject to change without notice.

From time to time this website may also include links to other websites. These links are provided for you so as to provide further information. They do not imply that DE endorse the website(s). DE have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom. Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

We take all such steps as are reasonably necessary to provide a fast and reliable website, but exclude to the fullest extent permitted by law any liability for the security of the services on the Website or for any disruption of the Website however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems. 

We provide access to the Website on an ‘as is’ basis and make no representations or warranties of any kind as to the Website or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Website. Any liability however it occurs, for any such inaccuracies or errors are expressly excluded to the fullest extent permitted by law. 

A person who is not a party to this Agreement may not exercise any rights under the Contracts (Rights of Third Parties) Act 1999.

We will not in any circumstances be liable, whether in contract (by way of indemnity or otherwise), (including negligence and breach of statutory duty), restitution or otherwise for loss of profits, loss of contracts, loss of revenue, loss of data, loss of use of equipment or process, loss of anticipated earnings or savings, or wasted management time each one howsoever arising and whether or not we have been informed of the potential loss or damage arising and whether incurred directly, indirectly or consequentially by you or any third party.

You agree to indemnify us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred and any claims or legal proceedings which are brought or threatened, in each case arising from your use of or conduct on, the Website and/or a breach of these Terms of Use and your violation of any applicable laws, regulations or statute.

We will not be liable for any unavailability of our services where it is caused by circumstances outside our reasonable control.

All rights and interests in all intellectual property in all materials and all concepts within or downloaded from the website or provided directly from Drainage Experts Ltd (including but not limited to its design, structure, narrative, graphics, expertise, software and its source code) will remain our property at all times.  You gain no ownership of material and are solely licensed to use the Materials whilst these terms exist.

We reserve the right to make changes to any part of this Website. Due to our policy of updating and improving our many Websites, it may therefore be necessary to change these Terms of Use. If you use any of the Website after we have published such changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by them, you should not continue through the Website, these TERMS OF USE were last updated on: 21 December 2021at 13.55pm

We may terminate the provision of our Website or restrict your access without any prior notice to you where (by way of example and without limitation):

there is a regulatory or statutory change limiting our ability to provide a Website;

any event beyond our reasonable control prevents us from continuing to provide a Website; or

we consider in our sole discretion that it is necessary to do so or you are otherwise acting in breach of these Terms of Use.

All guarantees regarding our services or products will be subject to our T&C, regarding drain relining this will carry extra conditions as set out below:

All works carried out by us regarding drain relining must have annual maintenance to ensure compliance with our T&C this will consist of  high pressure jetting & cctv surveying to ensure liner is in good general condition to ensure your guarantee is valid, non compliance of this makes all liability by us non & void and we accept no responsibility for any costs in repairing or replacing such materials or costs incurred by other contractors or home owner, any materials ordered are the full responsibility of the home owner and must be paid in full prior to any works taking place in the event of cancelled work for what ever reasons is the responsibility of the home owner, any creases in installed liners can occur from job to job and is more present on bends or from pipes of differing diameters this can not be helped and the integrity of the liner is not affected.

It is the responsibility of the homeowner to ensure there is access to the chambers for our engineers to carry out surveying in the event access can not be gained and our engineer has taken all reasonable steps to gain access the client is charged the full cost of the site visit.

Any protective covering put in place is the responsibility of the home owner if damage occurs to painted or non painted surfaces we can't be held responsible if we have not removed any covering put in place and while we will take every care in removing protective covering we can not be held responsible for any damage caused while removing coverings/adhesive tapes etc.

Any repairs carried out by Drainage Experts carry a 12 month workmanship warranty unless stated otherwise any other warranties regarding manufacturers products are theirs and theirs alone and we do not accept any liability for defective products by manufacturers, if we have to leave site due to customer behaviour all warranty is void on works carried out and the responsibility of the customer solely.

We give all customers the option of various services & their costs this can be options regarding cctv surveying by way of an approved Wincan V8 reporting software or a hand written report you must satisfy yourself as to which you feel is suitable DE accepts no responsibility for you decision.

By accepting our work T&C you accept all liability for any or all works, as well as  any outstanding payment over 14 days incurs a 15% charge by signing your invoice you agree to these terms.

Any work undertaken by Drainage Experts for insurance companies or insurance management companies or private individuals/PLC or Ltd companies accept all liability for works carried out by us and agree to pay any payment due to us, by instructing our services you agree to these terms & conditions we also promise to ensure all work is carried out with the highest of standards and within a time frame that is reasonably achievable unless circumstances out of our control prevent us doing other wise, we can not be held responsible for circumstances beyond our control by approving us on your network of approved contractors you accept full liability.

These Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales and you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with, these Terms of Use. 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms of Use. If any part of these Terms of Use is found to be invalid by any court having competent jurisdiction the validity of the remaining terms will be unaffected. If either party does not exercise any right or remedy under these Terms of Use, this will not be taken to mean that they have been waived.

If you have any queries pertaining to any part of these Terms of Use please contact us by email or phone which is on the homepage or contact us page of our website. You also have a right to request a copy of any personal data held by us at any time.